Visit booking and cancellations: Terms and Conditions



Object and application scope

These General Conditions of Employment have the aim to regulate the relationship between CODORNIU, S.A. (onwards, “CODORNIU” and/or the “Company”) and you. (onwards, the “Client”), relative to any transaction made through the web page visitascodorniu.com (onwards, the “Website”) consisting in the booking of guided visits and Company activities (onwards, the “Services”).

 

Exclusions

It is forbidden to provide Services through the Website to under-age people without the company of an adult.

Besides, Services offered by CODORNIU through the Website involving alcohol beverages of any strength are forbidden to the under-aged.

 

Acceptance and acceptance test

The booking of Services offered by CODORNIU must be done by activating the BOOK pressbutton found at the footer of Service booking, and expresses the total acceptance of these General Conditions of Employment before the booking of Services, without the application of novelties that might happen to the General Conditions of Employment clause afterwards.

By accepting this, the user acquires the Client of CODORNIU condition described in these General Conditions of Employment. Any service offered afterwards by CODORNIU must be booked again.

If the Client wishes to read more carefully the General Conditions of Employment, he or she can print the paper or download the file digitally.

CODORNIU will send to the Client, after he accepted all these General Conditions of Employment, a justification of the booked Services along with all the terms via e-mail or registered mail (return receipt) before the purchase is 24 hours. Besides, CODORNIU will send the reservation to the Client through the electronic information provided by the Client.

CODORNIU reports that the electronic documents where the bookings are formalized, are saved. The Client will have free access to them at any time under request (visit Codorniu’s Care Department).

If the Client makes a mistake when sending the electronic information, he/she will be able to modify them in the visit Codorniu’s Care Department.

 

Price, Method of Payment, visiting Conditions and Booking cancellation

4.1 Prices

The applicable prices to any Service are the ones indicated in the Website at the moment of booking, and all of them include VAT taxes (Value-Added Tax).

Offers will be properly marked and identified as so, conveniently indicating the former pric and the offer price.

CODORNIU reserves the right to modify the Website at any moment and without notice, being able to update the Services based on the market on a daily basis.

 

4.2 Method of Payment

The acquisition of Services can be effectuated through any of the following ways:

– Through “La Caixa” payment gateway.
– Through bank transfer: you must send the transfer voucher via e-mail(reservas@codorniu.com).

Information about the bank transfer:

CAIXABANK
IBAN
ES51 2100 8740 5602 0030 5683
BIC CAIXESBBXXX
Account number: 2100 8740 56 0200305683

Concept: contractor’s name + date of the booked visit + number of the booking. No bank drafts allowed.

 

4.3 Visiting conditions

The visit will start punctually at the arranged time. 10 minutes after the beginning time, one will not be able to join the rest of the group.

Visits must be booked in advance because of their limited capacity. In case of showing up without a reservation, one might join a visit if there are free places.

Special visits are organized for disabled people.

 

4.4 Booking cancellation

CODORNIU offers the Client the possibility to cancel his/her reservation via e-mail (reservas@codorniu.com). In the event of cancellation, the charged amount will not be returned.

Nevertheless, the Client will be able to attend the visit on a different date, arranged along with the cellar, during a 2 months period.

CODORNIU reserves the right to modify unilaterally the content, the route and the visit’s length for reasonable issues like rain, fog or other weather conditions, lack of electricity, mechanical or computer failures, etc.

In the event of CODORNIU cancelling the visit because of any Company-related issues before it starts, there will be the right to refund the paid charges.

For any complaint or doubt, you can contact with the Company at: reservas@codorniu.com

 

Language

The language of the contract between CODORNIU and the Client is English.

 

CODORNIU’s responsibilities

CODORNIU guarantees the quality of the Service booked through the Website. The Company also guarantees all the rights assured by the law offered to the costumers and the users.

The Client will be able to cancel the booked Services if any of these General Conditions of Employment are broken.

 

Client’s responsibilities

The Client is obliged to make proper use of the Services, without contravening the current legislation nor attacking other people’s rights.

The Client guarantees the truthfulness and accuracy of the information given in the booking applications, avoiding any damage to CODORNIU because of their mistakes.

CODORNIU will be able to remove or cancel the booked Services without prior notice if the Client breaks any of these General Conditions of Employment. The Client will neither have the right to get any compensation.

 

Personal information and commercial communication

Notwithstanding the anticipated thing in indicated in each one of the forms of the Web Site, the personal information provided by the Client will become part of a CODORNIU’s file in order to manage and attend the request, as well as giving information about our products via e-mail and post.

The Client has the right to log in, rectify, cancel and object and he can also revoke the given consent to receive commercial communications by sending an e-mail to reservas@codorniu.com or a letter to: CODORNIU, S.A., Edificio Alta 1, Avenida Països Catalans, nº38, 08950 Esplugues de Llobregat.

 

Industrial and Intelectual property

The intellectual and industrial property rights of the creations, marks, logos and anything that can be protected, appearing in CODORNIU’s Website belong exclusively to CODORNIU or to others that have authorized their appearance in the Website. Non-authorized reproduction, distribution, commercialization or transformation of any of these creations, marks, logos, etc. is an infringement of the intellectual and industrial property rights of CODORNIU, and may lead to legal actions.
Also, the Website information to which the Client may have access to can also be protected by industrial, intellectual or any other rights. CODORNIU will not be responsible under any circumstance for any legal infringement the Client may do.

 

Jurisdiction and y applicable Law

Wether any conflict or disagreement about the interpretation or application of these General Conditions of Employment appeared, the Courts, which would know about the issue, would be decided based on the applicable law of competent jurisdiction, which it’s understood, as being final consumers, to the place of the required obligation or the home direction of the buyer.
In case of a trading made by a company, both parts submit themselves, with express waiver, to the Courts of Barcelona (Spain).